Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are not accepted for custom made products unless the product is proven defective In most cases we will work to resolve any issues or issue a refund
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at conor@thewoodwardhome.com. Please note that returns will need to be sent to the following address: 8940 Beachwood St Clarkston MI 48348
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at conor@thewoodwardhome.com.
Return Policy Details:
- Return Window: You can return items within 30 days of receiving your order.
- Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.
- customer is responsible for shipping the item back
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at conor@thewoodwardhome.com
Do you accept returns?
- Yes, I accept returns.
How can customers return your products?
- By mail.
How will customers get the return label?
- For defective product: Download/print.
Product conditions that we allow for returns.
- New
Restocking Fee: $0.00
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All items are custom built and designed specifically for your home/project Therefore The Woodward Home does not allow for returns, If you are unhappy with your order or believe something is missing or damaged with your order please reach out to me directly via email at: conor@thewoodwardhome.com, We offer refunds for defective product.